Energy Safe Victoria
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Advice for community

To protect the health and safety of ESV staff and the broader community, our people are working remotely. All services and online systems are operational. We are here to help. You can contact us – click here.

Electricians and gasfitters – essential service providers

As an essential service, electrical workers and gasfitters are exempt from government restrictions and permitted to carry out work, both domestically and commercially. You can allow them into your home to undertake work, including electrical installations and servicing of gas heaters and other appliances.

Never attempt any work on your gas heater or any gas or electrical appliance yourself. Always call a qualified gasfitter or licensed electrician.

To protect your health and that of your tradesperson please follow the below recommendations.

For further advice on coronavirus (COVID-19) visit or call the Coronavirus hotline on 1800 675 398.

When a tradesperson attends your property

Before entering your premises, you must advise them if anyone in your household:

  • has tested positive for COVID-19
  • is feeling unwell or has any symptoms
  • has been in contact with someone diagnosed with COVID-19, and/or
  • has travelled recently and is self-isolating.

To prevent the spread of coronavirus:

  • Keep your distance: practise physical distancing – stay at least 1.5 metres away and when inside allow 4 square metres per person. If necessary, move out of the room to allow your tradesperson to carry out their work.

Gas heating and carbon monoxide (CO)

Carbon monoxide (CO) has no smell, no taste, and you can’t see it. When it spills from your gas heater, it can make you very sick or result in a fatality.

Government restrictions requiring all Victorians to stay in their homes means whole families will be at home for extended periods, more than ever before. As we move into the colder months and gas heaters are turned on for long periods, consider how you can use your gas heating safely.

Get your gas heater serviced by a qualified gasfitter, servicing will ensure your heater is running safely and efficiently. This includes a check for negative pressure by your gas plumber.

For some people, servicing may not be possible. Here are some actions to help keep you and your family safe:

  • Ensure adequate ventilation in your home – check your permanent ventilation is clear, and leave a window open if necessary.
  • Don’t leave your gas heater on overnight or for extended periods.
  • Don’t use kitchen rangehoods or bathroom exhaust fans at the same time as your heater. It can create a negative pressure environment, drawing carbon monoxide into living spaces. Read more here.
  • Check for changes in how your gas heater operates, for example, if the flame changes from its usual colour. If there is any change, you must get a qualified gasfitter to inspect your gas heater and check it for CO leakage.
  • Never bring an outdoor gas heater or appliances inside your home – they release CO into the surrounding atmosphere, which can disperse more readily outdoors but can be fatal if used indoors.

Find out more at

Electrical safety and working from home

With many Victorians now working from home and purchasing new home office electrical equipment, electrical safety around the home is more important than ever. To ensure your electrical equipment is safe:

  • Source electrical products made in Australia.
  • Check for the Regulatory Compliance Mark (RCM) on the product or online product description, which proves the product has been certified in Australia and meets safety standards.
  • Search the Electrical Equipment Safety System for household electrical goods with higher ratings of safety risk (Levels 2 and 3) to ensure your electrical equipment is registered and certified.

If your equipment has been provided by your employer, check in with your IT, facilities or equipment procurement office for these details.

Using electricity safely

Read more on electrical safety around your home.